Refund Policy

If you are not satisfied with your purchase, you can request a full refund within 30 days of your order date. This applies to your initial subscription purchase and to each renewal charge.

New clinics get 14 days free. If you save a card at sign-up, Viva Wallet takes a EUR 1 verification charge and refunds it immediately — nothing else is taken during the trial. The first subscription charge is made on day 14, and then at the start of each billing cycle. Cancel or remove the card at any time before day 14 in Settings → Subscription and you pay nothing.

To request a refund, email us at info@lysandroudental.com with your clinic name and the payment date. We review every request and, once approved, issue the refund through Viva Wallet, our payment processor.

Approved refunds are returned to the original payment method. Timing depends on your bank or card issuer, typically within 5–10 business days.

You can cancel at any time from Settings → Subscription, or by contacting us. Cancelling stops future renewals; you keep access until the end of the period you have already paid for.

After 30 days we consider refund requests case by case — for example duplicate charges, billing errors, or a prolonged service failure. Please contact us and we will do our best to put it right.

Card payments are handled on Viva Wallet's secure hosted checkout. Refunds are returned to the same card or account used for the original payment.